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Why The Customer Satisfaction Survey Is Important – The Saturday Weekend Review #327

May 22, 2021

A customer satisfaction survey is important for both the customer and business for many reasons. The customer’s perception or experience with a brand or business creates either trust or dissatisfaction. Have you noticed an influx of customer satisfaction survey emails, texts, and back of receipt surveys? The product industry is working extra hard at trying to persuade customers to tell them about their customer satisfaction experience. It’s all a game of who can get in front of the customer faster whether it be through print media, online ads, website promos, and promises of money back guaranteed. Pleasing customers is the...